The operational challenges and the development of the project
Upon completion of the main development, we propose to sign a support agreement.
The support includes the full range of services that we offer during the project: marketing analysis, design, front- and back-end development, administration of servers.
After signing up site support agreements, we provide access to your project in our task management system – Redmine. We allocate the project manager (PM), who will be assigned to your support project, he will manage the work, communicate, and coordinate all issues and reports.
If the task is clear, then we estimate it in work hours, if this estimation fits you – we will start working on the task. If the task is unclear, we ask for clarification questions, for example, “what button and where do you want to place?”. Then proceed to the estimation and agree it with you.
After the estimation is approved, we work on the task and give feedback on the execution.
At the end of the month, we sent a report with all the tasks performed. You pay only for the number of hours approved upon in the tracker for each task. If there were no tasks, then you do not pay anything.
The cost of support is based on the hourly rates of specialist.
Bugs/errors that were not marked during testing, we fix for free all the time of existence of the project (with a signed Support Agreement, in accordance with the classification of errors in the Agreement).
Every month you get a handy progress report: hours, results, prices – all in one document
Issue tracker: you can create tasks and monitor the process of implementation
Services of the team in the amount are cheaper than salary of one highly qualified specialist on full-time
What tasks can we perform
Design of new functional units, also an increase of conversion – we analyze your statistics and to make the necessary changes to the design.
The prototype of the new section of the site or the new functionality of your service will save time and show live how and what will work at the earliest stages.
Marketers can analyze how the market and competitors as well as your project and make suggestions for the optimization of the project.
We carry out work to expand the functionality of the site, eliminating errors and completion of existing partitions.
Testing for cross-browser, functional testing, automated testing, ui-testing.
Setting of analytics
Administration of servers
How does the performance of tasks happen
We provide access to the tracking system Redmine
You write what the problem you want to solve
We give an assessment of the task in hours and ask for confirmation
You confirm evaluation, we perform a task
At the end of the month we generate report on progress made and expect payment
Our experience in technical support
- We work in the area of technical support in 2010 – we are doing this for many years and have gained a lot of experience and methodology.
- Betting on the work of different specialists differentiated – you’re paying a fair price for each type of operation.
- You are covered against unforeseen payments and on budget – we coordinate assessment tasks to perform large and coordinate with your budget limit.
- We also know how to work in a team – we know how to interact with other teams – marketers, SEO / Adwords specialists, system administrators.
- If we have some problem at work, you are guaranteed to get its solution. If the error will be revealed later – we will fix them.
- 30% of our developed projects we accompany on tech support.
of our developed projects we accompany on tech support